Job Description
Join Our Hiring Event! Immediate Opportunities Available in Omaha, NE.
We are currently hosting a Hiring Event to find talented Technical Support Specialists to join our growing team. If you are looking for a role that offers immediate start dates, career growth, and a supportive environment, we want to meet you.
In this role, you will be the face of our technical support, ensuring our clients have seamless experiences with our software and hardware solutions.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and remote desktop sessions.
- Troubleshoot and resolve hardware and software issues efficiently.
- Manage and update customer tickets in the CRM system.
- Collaborate with the engineering team to escalate complex technical issues.
- Maintain a high level of customer satisfaction and professionalism.
- Document technical procedures and FAQs for future reference.
- Conduct training sessions for new team members.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Basic knowledge of computer hardware, operating systems (Windows/Mac), and networking.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Previous customer service or technical support experience is a plus.
- Reliable transportation to and from our Omaha office.