Job Description
We are a dynamic technology firm in Wichita, KS, and we are looking for a Tech-Savvy Technical Support Specialist to join our team immediately. We pride ourselves on being a foreigner-friendly workplace, welcoming candidates from diverse backgrounds who are eager to contribute to our innovative projects.
In this role, you will be the first point of contact for technical assistance, ensuring our employees and clients have the support they need to succeed. If you have strong English communication skills and a passion for technology, we want to hear from you.
Responsibilities
- Provide exceptional technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Document all technical issues, resolutions, and user interactions in the ticketing system.
- Conduct user training sessions to improve software literacy and security awareness.
- Collaborate with the IT department to improve system performance and user experience.
- Assist in the deployment of new hardware and software updates.
Qualifications
- Proficiency in written and spoken English (B2 level or higher).
- High school diploma or equivalent; Associate degree in IT is a plus.
- Strong problem-solving skills with a logical approach to troubleshooting.
- Familiarity with Microsoft Windows and Office Suite.
- Ability to explain complex technical concepts to non-technical users simply.
- Reliable internet connection and a dedicated workspace if working remotely.