Job Description
Are you a problem-solver looking for a rewarding career in the heart of the Bay Area? Oakland Digital Innovations is seeking a dedicated Technical Support Specialist to join our dynamic team. We are proud to offer a competitive salary and a $2,000 sign-on bonus for qualified candidates.
We are looking for talented individuals who are eager to learn and grow in the IT sector. While a four-year degree is not required, we value hands-on experience, strong communication skills, and a proactive attitude. If you are ready to launch or advance your IT career without the barrier of a traditional degree, we want to hear from you.
Why You’ll Love Working Here:
- Generous Sign-On Bonus: Receive a $2,000 bonus upon successful completion of your probationary period.
- No Degree Required: We prioritize skills and attitude. Bring your expertise and passion!
- Modern Work Environment: Collaborate with a diverse team in a state-of-the-art facility in Oakland.
Responsibilities
- Provide tier-1 and tier-2 technical support to internal employees and external clients via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and document all support tickets using our CRM system to ensure accurate tracking.
- Collaborate with senior IT staff to resolve complex technical problems and escalate issues appropriately.
- Conduct basic system maintenance and user training sessions to improve system adoption.
- Ensure high customer satisfaction scores by resolving tickets within established Service Level Agreements (SLAs).
Qualifications
- High school diploma or equivalent (Associate’s degree preferred but not mandatory).
- 1-2 years of experience in IT support, help desk, or customer service.
- Strong problem-solving skills with a keen attention to detail.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users clearly.
- Willingness to obtain relevant industry certifications (e.g., CompTIA A+) during employment.