Job Description
Are you a skilled professional seeking a foreigner friendly opportunity in the United States? Nexus Global Solutions is urgently hiring a Technical Support Engineer to join our diverse team in Newark, New Jersey.
We are committed to building a multicultural workplace and support visa sponsorship for qualified international candidates. If you have a passion for technology and helping users, we want to hear from you.
Why Join Us?
Diverse Environment: We celebrate cultural differences and welcome talent from around the globe.
Career Growth: Clear pathways for professional development and upskilling.
Modern Tech Stack: Work with cutting-edge tools and cloud infrastructure.
Responsibilities
- Provide high-quality technical support to customers via phone, email, and chat, resolving complex issues efficiently.
- Diagnose and troubleshoot hardware, software, and network connectivity problems for end-users.
- Document all technical issues, solutions, and customer interactions in our ticketing system.
- Collaborate with cross-functional teams, including developers and IT specialists, to resolve escalated tickets.
- Conduct remote sessions to guide users through technical processes and ensure system stability.
- Stay updated on the latest technology trends and product features to provide accurate advice.
- Mentor junior support staff and contribute to the improvement of our support protocols.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (equivalent experience accepted).
- Strong command of the English language, both written and verbal, for clear client communication.
- Proven experience in a technical support or customer service role.
- Familiarity with operating systems (Windows, macOS) and common office software.
- Basic knowledge of networking concepts (TCP/IP, DNS, firewalls) is highly preferred.
- Excellent problem-solving skills and a patient, customer-centric attitude.
- Ability to work in a fast-paced environment and manage multiple priorities.