Job Description
Are you looking to launch a career in the tech industry without a traditional degree?
We are InnovateTech Solutions, a fast-growing technology firm based in the vibrant Loop of Chicago. We are actively hiring Technical Support Associates who are eager to learn, driven by curiosity, and ready to grow their careers.
Our team believes that talent is not defined by a diploma but by problem-solving skills and passion. We offer a comprehensive training program to bridge the gap, making this the perfect opportunity for ambitious individuals.
Why Apply?
- No Degree Required: We focus on skills, not just credentials.
- Top-Tier Training: Mentorship from senior engineers.
- Modern Office: Located in downtown Chicago with a great culture.
- Competitive Benefits: Health, dental, and 401(k) matching.
Don't let a degree requirement stop you from pursuing your dream job. Apply Today!
Responsibilities
- Provide Tier 1 technical support to customers via phone and email, diagnosing and resolving hardware and software issues.
- Document all customer interactions and technical resolutions in our CRM system to ensure accurate tracking.
- Collaborate with the Product Team to identify recurring bugs and suggest user-friendly improvements.
- Maintain a deep understanding of our software suite and operating systems to answer complex queries.
- Escalate unresolved issues to Tier 2 support or engineering teams efficiently.
- Assist in the onboarding process for new employees regarding internal IT tools.
Qualifications
- A high school diploma or equivalent is required; a Bachelor’s degree is not mandatory.
- Basic proficiency with Windows and Mac operating systems.
- Strong customer service orientation and excellent communication skills.
- The ability to troubleshoot common IT problems and think critically under pressure.
- Willingness to complete a paid technical training program.
- Reliable internet connection and a dedicated workspace if working remotely (hybrid option available).