Job Description
Are you a tech enthusiast looking to break into the IT industry without the traditional 4-year degree barrier? TechNova Solutions is actively seeking a motivated Tech Support Specialist to join our dynamic team in Mesa, AZ. We pride ourselves on a meritocratic culture where hands-on skills and problem-solving abilities matter most.
We are offering full relocation assistance for the right candidate. If you have a passion for technology and a drive to learn, we provide the training and environment you need to thrive.
Why Join Us?
- Relocation Package: We cover moving costs to help you settle in Mesa, AZ.
- No Degree Required: We focus on certifications and practical experience over diplomas.
- Growth Path: Clear career progression from Support Specialist to Systems Administrator.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop tools for internal and external clients.
- Diagnose and troubleshoot hardware, software, and network connectivity issues in a timely manner.
- Assist in the setup, configuration, and maintenance of workstations, printers, and peripherals.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Collaborate with the engineering team to identify recurring system bottlenecks and suggest improvements.
- Conduct basic training sessions for new employees regarding company software and security protocols.
Qualifications
- No formal degree required; Associate degree or equivalent technical certifications (CompTIA A+, Network+) are a plus.
- Strong knowledge of Microsoft Windows and Office 365 suite.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team.
- Willingness to relocate to Mesa, AZ.