Job Description
Are you ready to launch a lucrative career without the burden of a degree? Omaha Tech Solutions is seeking a driven Senior Technical Support Specialist to join our rapidly growing team in Omaha, NE.
Whether you are an experienced pro or a career changer looking for a high-paying opportunity, we value skills over credentials. Start working as soon as tomorrow! We offer a competitive salary, comprehensive benefits, and a collaborative work environment.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat.
- Diagnose and resolve complex hardware and software issues efficiently.
- Document all customer interactions and solutions in our knowledge base.
- Collaborate with the engineering team to report bugs and suggest product improvements.
- Mentor junior support staff and maintain high team performance standards.
- Stay updated on the latest technology trends to provide accurate advice.
Qualifications
- High school diploma or GED (No degree required).
- 1+ years of experience in customer service or technical support (preferred).
- Strong problem-solving skills and logical thinking.
- Excellent written and verbal communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Proficiency with Microsoft Office Suite and basic computer networking.