Job Description
Are you a problem solver who thrives in the quiet hours? Apex Tech Solutions is seeking a dedicated Senior Technical Support Specialist (Night Shift) to join our elite 24/7 operations team in the heart of Seattle, WA.
In this pivotal role, you will serve as the guardian of our client's infrastructure during critical off-hours. You will troubleshoot complex technical issues, manage escalations, and ensure seamless service continuity. If you have a passion for technology and want to work in a role that offers stability, autonomy, and a competitive premium, this is your opportunity.
Responsibilities
- Monitor server infrastructure and network performance during night shifts to ensure 99.9% uptime.
- Triage, diagnose, and resolve complex technical tickets escalated from day operations.
- Document all incidents, resolutions, and system changes in our ticketing system (Zendesk/Jira).
- Collaborate with day-shift engineering teams to hand over unresolved issues and provide status updates.
- Perform routine security patches and maintenance updates without disrupting business operations.
- Act as the primary point of contact for critical system outages, communicating with stakeholders effectively.
Qualifications
- 3+ years of experience in Technical Support, IT Helpdesk, or Systems Administration.
- Strong proficiency in Windows Server, Linux environments, and Active Directory.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Ability to work independently and manage a high volume of tickets with minimal supervision.
- Excellent written and verbal communication skills.
- Must be willing to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).