Job Description
We are looking for an experienced Technical Support Lead to join our elite team in San Antonio. This is a Direct Hire position offering a competitive salary, comprehensive benefits, and a stable night shift schedule. If you are a leader who thrives in a high-performance environment and enjoys solving complex technical challenges, we want to hear from you.
Why Join Us?
- Direct Hire: Long-term career stability with a top-tier organization.
- Shift: Night Shift (10:00 PM - 7:00 AM) with competitive shift differential.
- Location: San Antonio, TX (with opportunities for cross-regional travel to Georgia).
Responsibilities
- Team Leadership: Mentor and guide the night shift support team, ensuring high performance and morale.
- Incident Management: Oversee the triage and resolution of complex technical incidents during non-business hours.
- Process Optimization: Identify bottlenecks in our support workflows and implement effective solutions to improve efficiency.
- Reporting: Generate and present nightly performance reports to senior management.
- Communication: Act as the primary liaison between the night team and day-shift operations to ensure seamless handovers.
Qualifications
- Experience: 4+ years of technical support experience, including 2+ years in a leadership or shift lead role.
- Availability: Must be available to work rotating night shifts.
- Technical Skills: Proficiency in ticketing systems (ServiceNow, Jira), remote desktop tools, and network troubleshooting.
- Education: Associate’s degree in Computer Science or IT or equivalent work experience.
- Soft Skills: Strong problem-solving abilities and excellent verbal communication skills.