Job Description
We are looking for a Senior Technical Support Engineer to join our dynamic team in Phoenix, AZ. We specialize in providing top-tier equipment and a supportive environment for professionals from around the world. If you are a problem solver who thrives in a fast-paced tech environment, this is your chance to advance your career with a company that values innovation and inclusivity.
Key Highlights of this Role:
- Equipment Provided: We supply the latest MacBook Pros, dual 27" displays, ergonomic chairs, and high-speed internet to ensure you have everything you need to succeed.
- Foreigner Friendly: We are actively seeking qualified candidates and offer visa sponsorship support (H1B, O-1, etc.) for international talent.
- Premium Culture: Enjoy a hybrid work model, generous PTO, and continuous learning opportunities.
Don't just support technology—lead it. Apply today to become part of the Apex Innovations family.
Responsibilities
- Provide expert technical support via phone, email, and remote desktop sessions to internal and external stakeholders.
- Diagnose and resolve complex hardware, software, and network connectivity issues in a timely manner.
- Manage and maintain IT inventory, including the provisioning of new equipment for employees.
- Document all technical incidents and resolutions in our ticketing system (Jira/Zendesk) to improve knowledge base efficiency.
- Collaborate with the engineering team to implement security patches and system updates.
- Conduct on-site troubleshooting for critical infrastructure needs.
Qualifications
- Minimum of 5 years of experience in technical support, IT operations, or system administration.
- Strong working knowledge of Windows, macOS, Linux, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems.
- Excellent verbal and written communication skills with the ability to explain technical details to non-technical users.
- Ability to work flexible hours, including occasional evenings or weekends to support global teams.