Job Description
Join our dynamic team in the heart of Washington DC as a Senior Operations Manager. You'll drive process excellence, lead cross-functional initiatives, and optimize our client service delivery systems. This pivotal role combines strategic oversight with hands-on execution in a fast-paced consulting environment. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's most vibrant business hubs.
Responsibilities
- Develop and implement operational strategies to enhance efficiency and service quality
- Lead cross-departmental projects with measurable KPIs and ROI tracking
- Manage vendor relationships and contract negotiations for critical service providers
- Analyze operational data to identify bottlenecks and implement continuous improvements
- Oversee budget allocation and financial performance for operational departments
- Mentor and develop a high-performing operations team of 8+ professionals
- Ensure compliance with federal regulations and industry standards
Qualifications
- Bachelor's degree in Business Administration or related field (MBA preferred)
- 8+ years of progressive operations management experience
- Proven track record in process optimization and project leadership
- Advanced proficiency in ERP systems (SAP/Oracle) and data analytics tools
- Strong financial acumen with budget management experience
- Excellent communication skills with executive stakeholder management
- Professional certification in Six Sigma or PMP required
- Experience in professional services or government contracting a plus