Job Description
We are seeking a highly skilled and motivated Senior IT Support Specialist to join our dynamic team in Washington, DC. This is an excellent opportunity for professionals looking for a role that offers weekly pay and comprehensive relocation assistance to start a new career journey in the nation's capital.
As part of our mission to innovate and serve, you will be the technical backbone of our operations, ensuring seamless connectivity and system reliability for our diverse client base. If you are a problem-solver who thrives in a fast-paced environment and values financial stability through consistent weekly compensation, we want to hear from you.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to end-users, resolving complex hardware, software, and network issues efficiently.
- Manage and maintain the organization's local area network (LAN) and wide area network (WAN) infrastructure.
- Oversee the deployment, configuration, and troubleshooting of mobile devices, laptops, and peripherals.
- Collaborate with the security team to implement best practices for data protection and compliance.
- Document all incidents, solutions, and procedures to maintain a robust Knowledge Base.
- Conduct regular system audits and performance tuning to ensure optimal operational efficiency.
Qualifications
- Minimum of 5 years of experience in IT support, help desk, or systems administration.
- Strong knowledge of Windows and macOS operating systems, Office 365, and cloud services (AWS/Azure).
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and hardware troubleshooting.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Ability to obtain a government security clearance (if required).
- Willingness to relocate to Washington, DC.