Job Description
We are seeking a highly skilled Senior IT Support Specialist to join our elite technology team in the heart of Washington, DC. This is a unique opportunity to manage critical infrastructure during our weekend shift, ensuring business continuity and data security. If you are a proactive problem-solver looking for a stable, premium role, apply today.
Responsibilities
- Monitor server health and performance across all Washington, DC data centers.
- Resolve complex technical tickets and configure network firewalls.
- Execute nightly security patches and software updates for enterprise systems.
- Provide advanced troubleshooting for end-user hardware and software issues.
- Manage user access permissions and Active Directory accounts.
- Conduct routine backups and validate disaster recovery protocols.
- Collaborate with the week-day team to escalate and resolve critical issues.
Qualifications
- Associate’s degree in Computer Science or equivalent technical certification (e.g., CompTIA A+, Network+).
- 3+ years of experience in IT support, systems administration, or network engineering.
- Proficiency in Microsoft Windows Server, Active Directory, and Office 365.
- Strong knowledge of TCP/IP, DNS, DHCP, and network troubleshooting.
- Must be available to work weekends (Friday through Sunday).
- Excellent written and verbal communication skills for client interactions.