Job Description
Tampa Tech Solutions is expanding and seeking a highly skilled Senior IT Support Specialist to join our elite team in Tampa, Florida. We are a forward-thinking organization dedicated to innovation and are actively seeking international talent to fill this critical role.
We understand the challenges of relocating, which is why we offer a comprehensive equipment package (laptops, monitors, peripherals) for all employees and provide full visa sponsorship to ensure a seamless transition for foreign professionals.
In this role, you will be responsible for maintaining the integrity of our IT infrastructure, supporting a diverse workforce, and driving technical excellence across the organization.
Responsibilities
- Provide advanced Tier 2 and Tier 3 technical support for hardware, software, and network-related issues.
- Manage, deploy, and configure company-issued equipment for new hires and upgrades.
- Maintain server infrastructure, virtual environments, and active directory services.
- Implement and monitor network security protocols to protect sensitive data.
- Collaborate with cross-functional teams to optimize business processes through technology.
- Perform regular system backups, updates, and disaster recovery planning.
- Train junior staff and conduct internal technology workshops.
Qualifications
- Minimum of 4 years of experience in IT support, systems administration, or network engineering.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- Strong proficiency in Windows Server, Active Directory, and cloud platforms (Azure or AWS).
- Excellent English communication skills (required for team collaboration).
- Eligibility to work in the US or willingness to undergo the visa sponsorship process.
- Problem-solving mindset with the ability to troubleshoot complex technical issues efficiently.