Job Description
We are seeking a highly skilled Senior IT Support Specialist to join our dynamic team in Columbus, OH. If you are an experienced professional looking for a stable career with immediate start opportunities and a competitive night shift schedule, we want to hear from you.
Our organization provides a modern work environment, comprehensive benefits, and the chance to work with cutting-edge technology. As the primary point of contact for internal technical needs, you will ensure our business operations run smoothly 24/7.
Why Join Us?
- Immediate Start: Onboarding begins this week.
- Competitive Pay: $45k - $65k annual salary.
- Night Shift Schedule: 11:00 PM - 7:00 AM.
Responsibilities
- Provide 24/7 technical support for internal employees and clients, troubleshooting hardware, software, and network issues.
- Monitor server infrastructure and network performance to ensure maximum uptime and stability during off-hours.
- Diagnose and resolve complex technical tickets efficiently, escalating critical issues to the day shift team when necessary.
- Perform routine system maintenance, including backups, patch management, and security updates.
- Manage and configure workstations, printers, and mobile devices using standard IT protocols.
- Document all incident resolutions and create detailed technical guides for common issues.
- Collaborate with cross-functional teams to improve IT workflows and user experience.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (Bachelor's degree preferred).
- Minimum of 3 years of experience in IT support, Help Desk, or technical support roles.
- Must be available to work a night shift schedule (11:00 PM - 7:00 AM).
- Strong knowledge of Windows Server, Active Directory, Microsoft Office Suite, and TCP/IP networking.
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- Relevant IT certifications (CompTIA A+, Network+, or Microsoft Certified Professional) are a plus.