Job Description
Are you a detail-oriented technical expert who thrives in a quiet, focused environment? Apex Systems is currently seeking a highly skilled Senior IT Support Specialist to join our 24/7 operations team in San Francisco.
This is a unique opportunity to work during the night shift, offering a distinct work-life balance with no daily office noise. As the night shift is critical for system maintenance and troubleshooting, you will play a pivotal role in ensuring our clients' infrastructure remains stable and secure around the clock.
Why Join Us?
- Night Owl Perks: Enjoy a peaceful work environment and the flexibility of off-peak hours.
- Career Growth: Pathways to senior technical leadership and specialized certifications.
- Competitive Pay: Generous salary package with performance bonuses.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network infrastructure issues.
- Monitor server health, perform routine maintenance, and troubleshoot alerts during the night cycle.
- Respond to critical helpdesk tickets and escalate complex issues to senior engineers.
- Ensure data security and compliance with company protocols during off-hours operations.
- Document all incidents, resolutions, and system changes in the ticketing system.
- Collaborate with the day shift team to hand over unresolved tickets and ensure seamless continuity.
Qualifications
- 3+ years of experience in IT Support, Helpdesk, or Systems Administration.
- Strong knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Familiarity with network troubleshooting (TCP/IP, DNS, VPN).
- Ability to work independently in a remote/hybrid night shift setting.
- Excellent problem-solving skills and communication abilities.
- CompTIA A+ or Network+ certification is a plus.