Job Description
Are you ready to take your technical expertise to the next level? Apex Digital Solutions is currently hosting a Special Hiring Event for Immediate Hire opportunities. We are looking for a dynamic Senior IT Support Specialist to join our team in the heart of Chicago. If you are passionate about solving complex technical challenges and thrive in a fast-paced environment, we want to meet you.
Our Commitment: We believe in investing in our people. As part of our Hiring Event, you will experience a streamlined interview process designed to get you on board quickly. We offer a comprehensive benefits package including health, dental, vision, and a generous 401(k) matching program.
Responsibilities
- Tier 2/3 Technical Support: Provide advanced troubleshooting and resolution for hardware, software, and network issues for enterprise clients.
- Network Administration: Monitor network performance, manage VPN access, and ensure secure connectivity across all office locations.
- System Maintenance: Perform regular updates, patch management, and system backups to ensure 99.9% uptime.
- Asset Management: Maintain an accurate inventory of IT assets, including laptops, peripherals, and licenses.
- User Training: Conduct onboarding sessions and create documentation to help employees maximize their productivity.
- Security Compliance: Assist in enforcing security policies and conducting security audits to protect sensitive data.
Qualifications
- Experience: Minimum of 5 years of experience in IT support, system administration, or helpdesk management.
- Technical Skills: Proficient in Windows Server, Active Directory, Azure, and Microsoft Office 365.
- Networking: Strong understanding of TCP/IP, DNS, DHCP, and VPN technologies.
- Communication: Exceptional verbal and written communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Certifications: CompTIA Security+, Network+, or CCNA preferred.
- Soft Skills: Ability to work independently and collaboratively in a team-oriented environment.