Job Description
Are you ready to launch your career with an industry leader?
TechNova Solutions is seeking a highly motivated Senior IT Support Specialist to join our dynamic team in San Antonio, Texas. We offer an immediate start for the right candidate and a competitive benefits package designed to support your professional growth.
In this pivotal role, you will be the first line of defense for our internal technology needs, ensuring business continuity and enhancing user experience across the organization.
Why Join Us?
- Immediate Start: Don't wait—start making an impact within your first week.
- Competitive Pay: Earn between $65k and $85k depending on experience.
- Modern Environment: Work with cutting-edge technology in a collaborative culture.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via ticketing systems.
- Manage and maintain the organization's IT infrastructure, including servers, workstations, printers, and peripherals.
- Configure and troubleshoot mobile devices, VPN access, and remote desktop environments.
- Collaborate with the IT team to implement new software solutions, security patches, and updates.
- Maintain accurate documentation of all incidents, resolutions, and standard operating procedures.
- Conduct regular system audits and perform preventative maintenance to minimize downtime.
Qualifications
- 3+ years of proven experience in IT support or a related technical field.
- Strong knowledge of Windows operating systems and the Microsoft Office Suite.
- Familiarity with Active Directory, Group Policy, and basic networking concepts (TCP/IP, DNS, DHCP).
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly preferred.
- Excellent problem-solving skills and a customer service-oriented mindset.
- Ability to lift and carry equipment weighing up to 50 lbs as needed.