Job Description
Join TechSprint Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're a fast-growing tech firm committed to innovation and professional growth. This immediate-start opportunity offers hands-on experience in enterprise IT environments with mentorship from senior engineers. Perfect for recent graduates or career changers eager to build foundational technical skills while contributing to cutting-edge projects.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical processes and create knowledge base articles
- Collaborate with cross-functional teams to resolve system incidents
- Assist with cybersecurity protocols and data protection measures
- Participate in system upgrades and deployment projects
- Train end-users on new technologies and best practices
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments
- Valid driver's license for occasional site visits