Job Description
Join TechSolutions Inc. as a Senior IT Support Specialist and earn a premium salary without needing a degree! We're seeking passionate tech professionals to deliver exceptional support to Fortune 500 clients across Columbus. Enjoy competitive benefits, remote flexibility options, and clear career advancement pathways. No degree? No problem! We value hands-on experience and industry certifications above formal education.
Why Apply? • Industry-leading compensation • Paid certifications (CompTIA, Cisco) • 401k with 6% match • Health/dental/vision insurance • Professional development budget • Collaborative, innovation-driven culture
Responsibilities
- Diagnose and resolve complex hardware/software issues across 500+ endpoints
- Implement network infrastructure solutions including VPN, firewalls, and cloud services
- Lead cross-functional projects for system migrations and cybersecurity upgrades
- Mentor junior technicians through knowledge-sharing sessions
- Develop automation scripts to streamline support workflows
- Document technical procedures and create SOP documentation
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years in enterprise IT support with proven troubleshooting expertise
- CompTIA Network+ or equivalent certification (or willingness to obtain)
- Advanced knowledge of Windows Server, Active Directory, and cloud platforms
- Experience with ticketing systems (ServiceNow, Jira) and remote monitoring tools
- Strong communication skills for client-facing interactions
- Ability to lift 50lbs for equipment maintenance tasks
- Valid driver's license for occasional on-site visits