Job Description
Join TechAdvance Solutions and transform your career tomorrow! We're seeking motivated Senior IT Support Specialists to join our dynamic team in Dallas, TX. No degree required – just proven skills and a passion for technology. Enjoy competitive compensation, comprehensive benefits, and immediate start date. Be part of an innovative company that values talent over credentials.
Responsibilities
- Provide advanced technical support for enterprise hardware/software systems
- Diagnose and resolve complex network infrastructure issues
- Implement cybersecurity protocols and maintain system integrity
- Train staff on new technologies and best practices
- Collaborate with cross-functional teams on IT projects
- Document processes and maintain knowledge base
- Monitor system performance and optimize operations
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server and cloud environments
- Strong troubleshooting skills with network protocols
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently in fast-paced environments