Job Description
Join TechSolutions Inc., a leading innovator in enterprise technology solutions, and launch your career in Charlotte's thriving tech hub. We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical assistance to Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in an environment that values hands-on expertise over formal credentials. No degree required – your skills speak louder than diplomas!
Responsibilities
- Provide advanced technical support for cloud infrastructure, network systems, and enterprise software
- Lead troubleshooting initiatives for complex hardware/software issues across 500+ endpoints
- Develop and implement IT security protocols and disaster recovery plans
- Train junior staff on best practices and emerging technologies
- Collaborate with cross-functional teams to optimize system performance
- Document technical procedures and maintain knowledge base resources
Qualifications
- 3+ years of hands-on IT support experience with enterprise systems
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- CompTIA A+/Network+ certifications preferred but not required
- Exceptional problem-solving abilities and customer service mindset
- Ability to work flexible hours including occasional on-call duties