Job Description
Join TechSolutions Inc., a leading technology innovator in Baltimore, as a Senior IT Support Specialist. We're seeking motivated professionals without traditional degrees to deliver exceptional technical support to our enterprise clients. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in downtown Baltimore. No degree required – your skills and experience matter most!
Responsibilities
- Provide advanced technical support for complex hardware/software systems
- Manage network infrastructure and cybersecurity protocols
- Lead cross-departmental IT projects and system implementations
- Train staff on new technologies and best practices
- Develop and maintain IT documentation and knowledge base
- Collaborate with vendors for hardware/software procurement
- Monitor system performance and proactively address issues
Qualifications
- 5+ years of hands-on IT support experience
- Expertise in Windows/Linux systems and cloud platforms
- Strong network troubleshooting and security fundamentals
- Certifications (CompTIA A+/Network+, Microsoft Azure) preferred
- Excellent problem-solving and communication skills
- Experience with ITIL service management principles
- Ability to work independently and manage multiple priorities