Job Description
Join TechSolutions Wichita as our Senior IT Support Specialist and become the backbone of our cutting-edge technology operations. We're seeking a dynamic professional to deliver exceptional IT services to our growing team in the heart of Wichita's thriving tech hub. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Manage and maintain company hardware, software, and network infrastructure
- Provide Tier 2/3 technical support for 150+ employees across multiple locations
- Implement cybersecurity protocols and conduct vulnerability assessments
- Oversee cloud migrations and cloud service integrations (AWS/Azure)
- Document IT processes and create technical documentation
- Lead cross-departmental technology initiatives and training sessions
- Collaborate with vendors to procure and deploy IT solutions
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server administration and Active Directory
- Strong knowledge of cloud platforms (AWS/Azure) and SaaS applications
- Certifications (CompTIA Security+, ITIL, or Azure Administrator preferred)
- Excellent troubleshooting skills with network and system diagnostics
- Proven experience managing IT projects and vendor relationships
- Ability to work independently and prioritize competing demands