Job Description
Are you a dedicated professional seeking a night shift opportunity in the heart of Seattle? Apex Digital Solutions is looking for a Senior Customer Support Specialist to join our elite team. We pride ourselves on delivering top-tier technical support to our clients, and we are looking for someone who thrives in a quiet, focused environment.
As a Senior Specialist, you will play a pivotal role in maintaining our high standards of customer satisfaction. We offer a competitive salary, comprehensive benefits package, and a supportive culture that values work-life balance even for our night shift crew.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour depending on experience.
- Flexible Schedule: Full-time night shifts (6:00 PM – 3:00 AM) allowing you to enjoy your days off during peak business hours.
- Modern Tech Stack: Work with the latest CRM and ticketing software.
Don't miss this chance to advance your career in a stable, high-growth industry. Apply today!
Responsibilities
- Provide expert-level technical support to enterprise clients via phone, email, and live chat during the night shift.
- Troubleshoot complex software and hardware issues, ensuring rapid resolution to minimize downtime.
- Maintain detailed and accurate documentation of all customer interactions in our CRM system.
- Collaborate with the day shift team to transfer escalated tickets and ensure seamless continuity of service.
- Identify trends in customer issues and suggest process improvements to the quality assurance team.
- Adhere to all company policies, security protocols, and SLA (Service Level Agreement) standards.
- Conduct product training sessions for new night shift hires to ensure consistency in service delivery.
Qualifications
- Minimum of 2-3 years of experience in customer support or technical helpdesk roles.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills, with a focus on clarity and empathy.
- Availability to work full-time night shifts (6:00 PM – 3:00 AM), Monday through Friday.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk, Jira).
- High school diploma or equivalent; Associate’s degree or technical certification is a plus.
- Reliable transportation and ability to commute to our downtown Seattle office.