Job Description
Are you looking for jobs hiring now in Jacksonville, FL or Remote?
Apex Digital Solutions is hosting a Hiring Event and is seeking a dynamic Senior Customer Success Manager to join our expanding team. We bridge the gap between our innovative tech products and our clients' business goals.
We are proud to offer positions in both Jacksonville, FL and Remote locations. If you are ready to accelerate your career with a company that values growth, innovation, and a hybrid-friendly culture, we want to hear from you.
About The Role
As a Senior Customer Success Manager, you will serve as the primary advocate for our clients. You will be responsible for ensuring our customers achieve their desired outcomes while utilizing our platform, ultimately driving retention, expansion, and advocacy.
Why Join Us?
- Competitive salary and performance bonuses.
- Flexible work options (Remote / Jacksonville, FL Office).
- Comprehensive health, dental, and vision insurance.
- Continuous learning and development budget.
Responsibilities
- Manage a portfolio of high-value clients, acting as their trusted advisor and primary point of contact.
- Develop and execute customized onboarding plans to ensure rapid time-to-value for new customers.
- Conduct regular health checks and strategic review meetings to identify upsell and cross-sell opportunities.
- Collaborate closely with the Product and Sales teams to provide feedback and improve the customer experience.
- Mentor junior Customer Success team members and contribute to the development of best practices.
- Drive customer retention and reduce churn through proactive support and relationship building.
Qualifications
- 3+ years of experience in Customer Success, Account Management, or Client Relations within the SaaS or Technology industry.
- Proven track record of managing customer relationships and achieving retention targets.
- Strong verbal and written communication skills with the ability to translate technical concepts for non-technical stakeholders.
- Experience with CRM tools (Salesforce, HubSpot) and project management software.
- Ability to work independently in a remote environment while maintaining high levels of communication and collaboration.
- Willingness to travel occasionally for team off-sites or client meetings (especially for Jacksonville, FL based candidates).