Job Description
Are you ready to accelerate your career in a fast-paced, innovative environment? Apex Digital Systems is looking for a results-oriented Senior Customer Success Manager to join our Austin-based team immediately.
We are revolutionizing the tech landscape, and we need a leader who can ensure our clients not only succeed but thrive with our solutions. This is a unique opportunity to work with top-tier talent and shape the customer experience from day one.
Why Join Us?
• Immediate Hire: Start your new role this week!
• Competitive Compensation: $70k - $95k base plus performance bonuses.
• Modern Culture: Flexible remote/hybrid options in the heart of Austin.
Responsibilities
- Lead the end-to-end onboarding and lifecycle management of enterprise clients to ensure high retention and expansion.
- Act as the primary point of contact for key accounts, conducting quarterly business reviews to identify growth opportunities.
- Collaborate closely with Product and Sales teams to provide actionable feedback and improve our service delivery.
- Develop and execute customer training programs and internal enablement materials.
- Monitor key performance indicators (KPIs) to drive customer health scores and satisfaction metrics (CSAT, NPS).
- Resolve complex escalations and ensure 100% client satisfaction during critical periods.
Qualifications
- 3+ years of experience in Customer Success, Account Management, or Client Relations within the SaaS or Technology sector.
- Proven track record of managing a portfolio of enterprise accounts with an annual contract value (ACV) of $50k+.
- Strong technical aptitude with the ability to understand and articulate complex product features to diverse audiences.
- Excellent verbal and written communication skills, with a focus on high-conversion copy and empathy.
- Proficiency in CRM tools (Salesforce, HubSpot) and project management software (Asana, Jira).
- Must be authorized to work in the United States without sponsorship.