Job Description
Join our diverse team at GlobalTech Solutions Inc. – Sacramento's leading tech hub for international talent! We're seeking a dynamic Bilingual Customer Success Manager to bridge communication gaps and drive client satisfaction across our global portfolio. With a 100% foreigner-friendly workplace culture, we provide comprehensive visa sponsorship, cultural integration support, and inclusive professional development programs. Enjoy competitive benefits, flexible work arrangements, and the opportunity to thrive in California's capital city.
Why Sacramento? Our vibrant city offers affordable living, world-class healthcare, and a thriving immigrant community. GlobalTech is committed to building a workplace where diverse perspectives fuel innovation.
Responsibilities
- Manage client portfolios with multilingual communication (Spanish/English required)
- Develop personalized success plans for international clients
- Coordinate cross-functional teams to resolve technical and service issues
- Analyze customer data to identify growth opportunities
- Train clients on product usage through virtual and in-person sessions
- Collaborate with HR to onboard culturally diverse team members
- Report on customer health metrics and retention strategies
Qualifications
- Bachelor's degree in Business, Communications, or related field
- 3+ years in customer success or account management
- Fluent in English and Spanish (verbal/written)
- Experience with CRM platforms (Salesforce, HubSpot)
- Cross-cultural communication expertise
- Data analysis and problem-solving skills
- Valid work authorization for US employment
- Professional certification (CSM, CSM preferred)