Job Description
Join our award-winning Denver team as a Senior Customer Service Representative at Apex Solutions Group! We're seeking passionate communicators to deliver exceptional experiences for our growing client base. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a modern downtown workspace.
What We Offer:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
- Hybrid work schedule (3 days in-office)
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve complex billing and technical issues with empathy
- Document interactions accurately in Salesforce CRM
- Collaborate with technical support teams for escalated cases
- Identify upsell opportunities during customer interactions
- Maintain 95%+ customer satisfaction score
- Participate in weekly training sessions
Qualifications
- 3+ years customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environment
- Spanish bilingual certification required
- High school diploma or equivalent
- Available for flexible shifts (including weekends)