Job Description
Are you ready to lead the guest experience in one of Florida's premier destinations?
Tampa Bay Hospitality Group is seeking a dynamic Resort Operations Manager to oversee our luxury facilities. We pride ourselves on being a Foreigner Friendly environment, welcoming talent from around the globe to join our diverse, high-performing team.
In this role, you will ensure seamless daily operations while providing world-class service to our international clientele. We offer a comprehensive package, including equipment and uniforms provided, to help you focus on what you do best.
Responsibilities
- Oversee daily resort operations, ensuring high standards of cleanliness, safety, and guest satisfaction.
- Manage and mentor a diverse team of front-line staff, fostering a supportive and inclusive work environment.
- Coordinate with vendors and suppliers to maintain inventory and facility excellence.
- Handle guest inquiries and complaints professionally, implementing effective solutions to enhance the guest experience.
- Enforce company policies and procedures, ensuring compliance with local and state regulations.
- Assist in the planning and execution of resort events and promotional activities.
Qualifications
- Minimum of 5 years of experience in hospitality management or resort operations.
- Strong leadership skills with the ability to motivate a cross-cultural team.
- Bilingual proficiency in English and Spanish is highly preferred.
- Valid Driver's License and willingness to travel within the resort property.
- Exceptional problem-solving abilities and attention to detail.
- Flexibility to work flexible hours, including weekends and holidays.