Job Description
Join FlexiPay Solutions and enjoy weekly paychecks while working remotely in New York City! We're urgently hiring motivated Customer Specialists to join our dynamic remote team. Experience financial flexibility with our industry-leading weekly payment schedule while delivering exceptional client experiences.
Why Choose Us?
- Weekly pay (no more waiting 2 weeks!)
- 100% remote work from anywhere in NYC
- Comprehensive benefits package
- Career advancement opportunities
- Modern tech stack provided
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy
- Document interactions in CRM system with precision
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams for complex cases
- Participate in weekly training sessions
Qualifications
- 2+ years customer service experience
- Proficiency in Zendesk/Salesforce
- Excellent written/verbal communication skills
- Ability to work independently in remote setting
- Strong problem-solving abilities
- NYC residency required
- Reliable high-speed internet connection