Job Description
We are looking for a dedicated and empathetic Remote Technical Support Specialist to join our award-winning team in Seattle, WA. This part-time position offers the perfect opportunity to balance work with personal commitments while working with cutting-edge technology.
In this role, you will be the face of our technical expertise, helping clients navigate challenges and ensuring they get the most out of our services. We pride ourselves on a premium work environment that values transparency, growth, and a healthy work-life balance.
Responsibilities
- Provide exceptional remote technical support via phone, chat, and email to clients across the US, with a focus on the Seattle area.
- Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues efficiently.
- Maintain accurate and detailed documentation of all support tickets and client interactions in our CRM system.
- Collaborate with the engineering team to escalate complex issues and provide feedback on product usability.
- Conduct remote desktop sessions to guide users through step-by-step solutions.
- Stay current with industry trends and software updates to ensure accurate technical advice.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1+ years of experience in technical support, help desk, or customer service.
- Strong troubleshooting skills and the ability to explain technical concepts to non-technical users.
- Reliable high-speed internet connection and a dedicated workspace.
- Excellent verbal and written communication skills in English.
- Must be authorized to work in the United States.