Job Description
Are you a problem-solver with a passion for technology? Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our remote-first team. We are a fast-growing Seattle-based company that believes in talent over credentials.
This is a fully remote position, allowing you to work from the comfort of your home while supporting our global clientele. While a bachelor's degree is not required, we are looking for candidates with strong technical aptitude and a commitment to excellence.
Join us and advance your career in IT without the barriers to entry you might expect elsewhere.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and live chat to end-users.
- Diagnose and troubleshoot hardware and software issues across various operating systems.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Collaborate with the engineering team to identify recurring technical trends and improve documentation.
- Escalate complex issues to senior specialists while ensuring the customer feels supported.
- Maintain a high level of customer satisfaction by providing clear, concise, and friendly communication.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus, but not mandatory).
- Proven experience in a customer service or technical support role is preferred.
- Strong troubleshooting skills with a logical approach to problem-solving.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote environment.
- Basic familiarity with Windows, macOS, and mobile operating systems.