Job Description
We are looking for a dynamic and empathetic Remote Technical Support Specialist to join our growing team in San Jose. In this role, you will be the first point of contact for our clients, ensuring they receive top-tier technical assistance from the comfort of their homes. We offer Daily Pay options for eligible employees, giving you immediate access to your hard-earned wages.
As a Direct Hire position, we are committed to your long-term career growth and provide comprehensive training to ensure your success in the tech industry.
Responsibilities
- Provide exceptional technical support via chat, email, and phone to resolve hardware and software issues efficiently.
- Troubleshoot connectivity problems and guide clients through complex technical setups.
- Document all customer interactions and technical resolutions in our CRM system accurately.
- Collaborate with the engineering team to escalate complex bugs and suggest product improvements.
- Maintain a high level of customer satisfaction while adhering to company service level agreements (SLAs).
- Stay up-to-date with the latest technology trends and product knowledge.
Qualifications
- High school diploma or equivalent; Associate or Bachelor's degree in IT or related field is a plus.
- Proven experience in customer service or technical support (1-3 years preferred).
- Strong problem-solving skills and the ability to think on your feet.
- Excellent verbal and written communication skills with a professional tone.
- Reliable high-speed internet connection and a dedicated home workspace.
- Proficiency in Windows, macOS, and basic network troubleshooting.