Job Description
Apex Talent Partners is seeking a highly skilled and motivated Remote Part-Time IT Support Specialist based in Baltimore, Maryland. In this role, you will leverage your technical expertise to provide exceptional remote support to our diverse client base, all while enjoying the flexibility of a remote-first work environment.
We are looking for a dedicated professional who thrives in a self-directed setting and is passionate about resolving technical challenges efficiently. This position offers a competitive hourly rate and the opportunity to work with cutting-edge technology.
Key Benefits
- Flexible Schedule: Choose your hours to maintain work-life balance.
- Remote Work: Work from the comfort of your home in Baltimore or anywhere in the US.
- Growth: Pathway for professional development and skill enhancement.
Responsibilities
- Provide remote technical assistance via phone, email, and secure chat channels.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Manage and maintain user accounts, permissions, and security settings.
- Document technical solutions and update the internal knowledge base.
- Collaborate with the team to implement best practices for remote support.
- Perform regular system updates, patch management, and antivirus scans.
- Escalate complex issues to senior engineers while ensuring customer satisfaction.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 1-2 years of experience in IT support, helpdesk, or customer service.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Experience with remote desktop software (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Zendesk, Jira).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and manage time effectively in a remote setting.
- Strong problem-solving skills and attention to detail.