Job Description
Are you looking for a flexible opportunity that fits your lifestyle while allowing you to make an impact? PeachTree Innovations is seeking a dedicated Remote Part-Time Customer Support Specialist to join our growing team in Georgia.
As a key member of our support team, you will be the bridge between our clients and our solutions. We pride ourselves on our high-conversion culture and are looking for individuals who are passionate about problem-solving and providing exceptional service.
Why Join Us?
- Competitive hourly pay ($15 - $20/hr).
- Flexible schedule to balance work and life.
- Remote work options available.
- Professional development and training programs.
Ready to advance your career in a dynamic environment? Apply now!
Responsibilities
- Manage a high volume of customer inquiries via email, chat, and phone with a focus on first-contact resolution.
- Analyze customer feedback to identify trends and suggest improvements to the product or service.
- Collaborate with the technical team to resolve complex issues efficiently.
- Update customer records accurately in the CRM database.
- Assist in the onboarding process for new clients.
- Participate in weekly team meetings and training sessions to stay updated on product knowledge.
- Maintain a professional and positive tone in all communications.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently in a remote setting with minimal supervision.
- Reliable internet connection and a dedicated workspace.
- Basic knowledge of computer hardware and software troubleshooting.