Job Description
We are urgently hiring dedicated professionals for our Night Shift Support team based in San Diego, CA. This is a direct hire opportunity that combines the stability of a full-time role with the flexibility of a remote work environment. If you are a night owl with a passion for technology and customer satisfaction, this is your chance to join a leading industry player.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible remote work schedule with paid training.
- Opportunity for rapid career advancement within the company.
- State-of-the-art equipment provided for home office setup.
Responsibilities
- Monitor system performance and resolve technical issues during off-peak hours.
- Provide high-quality technical support via chat, email, and phone to internal and external clients.
- Collaborate with the day-shift team to ensure seamless operational continuity.
- Perform routine security audits, data backups, and system maintenance.
- Document technical procedures, tickets, and client interactions accurately.
- Identify potential operational bottlenecks and propose proactive solutions.
Qualifications
- High school diploma or equivalent (Associate's degree in IT or related field preferred).
- Minimum of 2 years of experience in technical support or customer service.
- Must be available to work the night shift (11:00 PM - 7:00 AM) on a rotating schedule.
- Strong troubleshooting skills with proficiency in Windows, Mac, and mobile devices.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a dedicated workspace.