Job Description
Join TechFlow Solutions as a Remote Night Shift Customer Support Specialist and become the backbone of our 24/7 operations. This direct-hire opportunity offers competitive pay, comprehensive benefits, and the flexibility to work from anywhere in the USA while supporting our Seattle-based clients. You'll be the first point of contact for high-value customers, resolving complex technical issues with empathy and precision. Our culture values work-life balance, professional growth, and innovation – making this role ideal for night owls seeking impact without geographical constraints.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours (11 PM - 7 AM PST)
- Diagnose and resolve hardware/software issues for enterprise clients using ticketing systems
- Document interactions meticulously in CRM platforms for continuity and compliance
- Collaborate with global teams during escalation scenarios for critical incidents
- Proactively identify process improvements and share insights with day-shift counterparts
- Maintain SLA compliance with 95%+ customer satisfaction metrics
Qualifications
- 2+ years in technical support or customer service role
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong troubleshooting skills in Windows/macOS environments
- Excellent written communication for technical documentation
- Ability to work independently during unsupervised night shifts
- Experience with CRM systems (Salesforce preferred)
- High school diploma or equivalent; relevant certifications a plus