Job Description
Apex Tech Solutions is excited to host a Virtual Hiring Event for our Remote IT Support team based in the Denver area. We are seeking dedicated professionals who want a career with competitive benefits and weekly paychecks.
As part of this exclusive hiring event, you will join a fast-paced, collaborative environment where your technical skills directly impact our clients' success. Enjoy the flexibility of remote work while being part of a dynamic team in Colorado.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via remote channels.
- Manage and resolve incoming help desk tickets efficiently to maintain high customer satisfaction scores.
- Install, configure, and upgrade computer hardware and software systems for remote employees.
- Collaborate with the IT infrastructure team to diagnose and resolve complex network connectivity problems.
- Maintain accurate documentation of all support cases and technical resolutions in the ticketing system.
- Conduct remote training sessions to educate employees on best practices for cybersecurity and software usage.
- Monitor system performance and alert the team to potential issues before they impact users.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent experience).
- Valid CompTIA A+ or Network+ certification is a strong plus.
- Proven experience in a Help Desk or Technical Support role (minimum 1-2 years).
- Strong understanding of Windows operating systems and common office software suites.
- Excellent verbal and written communication skills for remote client interactions.
- Ability to work independently with minimal supervision in a remote setting.
- Flexibility to work non-standard hours during our peak support windows.