Job Description
Join TechGlobal Solutions as a Remote IT Support Specialist and become part of our innovative team serving San Antonio's growing tech sector. We embrace diversity and actively support foreign talent with streamlined visa sponsorship. Enjoy a fully remote work environment while providing critical technical support to our global client base. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most affordable major cities.
Responsibilities
- Deliver remote technical support via phone, chat, and video for hardware/software issues
- Manage IT service tickets using JIRA and Zendesk with SLA adherence
- Deploy and configure cloud infrastructure (AWS/Azure) for client environments
- Collaborate with cross-functional teams to resolve complex technical escalations
- Create and maintain technical documentation in Confluence
- Conduct cybersecurity awareness training for remote employees
- Monitor system performance and proactively address potential issues
Qualifications
- Bachelor's degree in Computer Science or equivalent experience
- 3+ years in remote IT support or system administration
- Proficiency in Windows/Linux, Active Directory, and cloud platforms
- Strong written and verbal English communication skills
- Valid work authorization (visa sponsorship available for qualified candidates)
- Certifications: CompTIA A+/Network+ or Microsoft Azure Fundamentals
- Experience with ticketing systems and remote collaboration tools
- Ability to work independently across time zones