Job Description
Immediate Start Opportunity! Join TechFlow Solutions as a Remote IT Support Specialist and become part of our dynamic team serving Kansas City clients. This full-time remote position offers competitive compensation, flexible hours, and the chance to make an immediate impact. We're seeking tech-savvy professionals ready to hit the ground running in a fast-paced environment. If you're passionate about technology and excel at solving complex problems, apply today to start your career with us!
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via phone, chat, and remote access
- Document all troubleshooting steps and ticket resolutions in CRM systems
- Collaborate with cross-functional teams to implement IT solutions
- Monitor system performance and proactively address potential issues
- Train end-users on new technologies and best practices
- Manage security protocols and ensure compliance with company policies
Qualifications
- 3+ years of IT support experience in remote/hybrid environments
- CompTIA A+ or equivalent certification required
- Proficiency with Windows OS, Active Directory, and cloud platforms
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to work independently with minimal supervision