Job Description
Join our dynamic team as a Remote IT Support Specialist in Minneapolis! We're seeking a tech-savvy professional to provide immediate assistance to our clients. This direct hire opportunity offers flexibility and growth potential in a fast-paced environment. If you're ready to hit the ground running and excel in remote IT support, apply today!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all support tickets and maintain accurate service logs
- Collaborate with cross-functional teams to implement IT solutions
- Conduct user training on new technologies and systems
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+ certification or equivalent technical certification
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong troubleshooting skills for network and hardware issues
- Excellent communication and customer service abilities
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira preferred)