Job Description
Join our dynamic team as a Remote IT Support Specialist and be part of our exclusive Albuquerque hiring event! We're seeking tech-savvy professionals to deliver exceptional remote IT solutions to clients across the Southwest. Enjoy flexible remote work with competitive benefits and growth opportunities in a thriving tech hub.
Why Apply? • Immediate start • Fully remote position • Comprehensive benefits package • Career advancement in IT • Albuquerque-based company culture
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via phone, email, and chat
- Document troubleshooting steps and maintain accurate service logs
- Collaborate with cross-functional teams to implement IT solutions
- Train end-users on system usage and best practices
- Monitor system performance and proactively address security concerns
Qualifications
- 3+ years of IT support experience with remote work proficiency
- Strong knowledge of Windows, macOS, and cloud platforms
- CompTIA A+ or equivalent certification required
- Excellent problem-solving and communication skills
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- Ability to work independently and manage multiple priorities