Job Description
Join our dynamic team at Phoenix Solutions Group as a Remote Customer Support Specialist! We're urgently hiring motivated individuals with no prior experience to launch their careers in a fast-paced digital environment. Enjoy competitive pay, full benefits, and comprehensive training – all while working from anywhere in the USA.
What You'll Love About Us:
- 100% remote work with flexible scheduling
- 401(k) matching and health/dental/vision insurance
- Tuition reimbursement for professional development
- Collaborative virtual team culture
- Clear advancement path to senior roles
Responsibilities
- Resolve customer inquiries via phone, email, and chat support
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed customer satisfaction metrics (CSAT >90%)
- Participate in weekly product knowledge training sessions
- Identify process improvement opportunities for customer workflows
Qualifications
- No experience required – we provide comprehensive training
- High school diploma or equivalent (students welcome)
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Customer service mindset with empathy and patience