Job Description
Join our award-winning team as a Remote Customer Support Specialist! We're urgently seeking motivated individuals in Wichita to deliver exceptional service from home. This direct-hire role offers flexible hours while making a real impact. Enjoy competitive pay, full benefits eligibility, and a supportive remote work environment. If you're passionate about helping others and thrive in digital communication, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve customer experience workflows
- Meet performance metrics for resolution time and satisfaction scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience in remote setting
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Available 20-30 hours per week with flexible scheduling