Job Description
Join our dynamic team at Nexus Solutions Group as a Remote Customer Support Specialist in sunny Miami! We're urgently seeking motivated individuals to deliver exceptional customer experiences while working flexibly from home. This direct-hire position offers competitive compensation and the opportunity to grow with an innovative tech company. If you're passionate about problem-solving and thrive in remote environments, apply today to start your career journey!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Utilize CRM software to document interactions and track issues
- Collaborate with technical teams to resolve complex problems
- Process returns, exchanges, and service requests efficiently
- Maintain detailed customer records in Salesforce
- Identify upsell opportunities during customer interactions
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required; bachelor's preferred
- 1+ years customer service experience in remote setting
- Proficiency with Zendesk, Salesforce, or similar platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet connection
- Available to work 20-25 hours/week (flexible scheduling)
- Fluency in English and Spanish highly valued