Job Description
We are seeking a dynamic and detail-oriented Customer Support Specialist to join our high-growth team in New York. This is an immediate start opportunity for individuals looking for weekly pay and a modern work environment.
At Apex Digital Solutions, we pride ourselves on delivering exceptional service to our clients. As part of our team, you will play a crucial role in resolving technical issues and ensuring client satisfaction. Enjoy the flexibility of working remotely or hybrid from the heart of NYC.
Responsibilities
- Provide high-quality technical support via phone, email, and live chat.
- Diagnose and troubleshoot customer hardware and software issues.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the engineering team to escalate complex technical bugs.
- Ensure all customer interactions meet our strict CSAT (Customer Satisfaction) targets.
- Train new hires on company protocols and product knowledge.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection.