Job Description
Start work immediately with Memphis' leading remote employer! ApexConnect Solutions is urgently hiring Customer Support Specialists for our 100% remote team. Join a dynamic environment where your problem-solving skills make an immediate impact. We offer competitive pay, comprehensive benefits, and flexible scheduling to support your work-life balance.
Why Apply Today?
- Onboard within 48 hours
- Full training provided
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document cases in CRM system with detailed notes and resolution steps
- Collaborate with technical teams to escalate complex issues
- Identify process improvements to enhance customer satisfaction
- Maintain product knowledge through continuous training modules
- Support quality assurance initiatives and feedback collection
- Participate in team meetings to share best practices
Qualifications
- Minimum 1 year customer service experience
- Proficient in Microsoft Office and CRM software
- Strong written and verbal communication skills
- Ability to work independently in remote environment
- High-speed internet connection and quiet workspace
- Flexibility to work rotating weekends (2x/month)
- Proven problem-solving abilities with customer-centric mindset
- Willingness to pass background check