Job Description
Join our elite remote team and get paid DAILY! We're urgently hiring motivated Customer Support Specialists in San Antonio for direct-hire positions with leading tech companies. Enjoy the freedom of remote work while making a real impact. Why wait for payday? Get your earnings every single day! Our streamlined onboarding process ensures you start earning immediately. Work from anywhere in the US with full benefits and growth opportunities.
Responsibilities
- Handle 50+ daily customer inquiries via chat, email, and phone
- Resolve technical issues with CRM and billing systems
- Document cases in Salesforce with 98% accuracy
- Meet/exceed 95% customer satisfaction score
- Collaborate with Tier 2 engineers for complex escalations
- Participate in daily stand-ups and bi-weekly training
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer support experience
- Proficiency with Zendesk and Salesforce
- Exceptional problem-solving and empathy skills
- Reliable high-speed internet connection
- Ability to work flexible shifts (including weekends)
- Type 60+ WPM with 95% accuracy
- Experience in SaaS or fintech preferred