Job Description
Join TechConnect Solutions as a Remote Customer Support Specialist and launch your career without a degree! We're seeking passionate individuals to deliver exceptional service to our clients while working fully remotely from Plano, TX. Enjoy flexible hours, comprehensive training, and a supportive team environment. Perfect for career changers or those starting their professional journey.
Why TechConnect Solutions? We believe in skills over degrees. Our growth-focused culture offers clear advancement paths, performance bonuses, and access to cutting-edge tools. As a remote-first company, we prioritize work-life balance and provide home-office stipends.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and track issues in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet or exceed customer satisfaction and resolution time targets
- Contribute to knowledge base documentation and process improvements
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree not required)
- 1+ years customer service or call center experience preferred
- Exceptional communication and problem-solving skills
- Proficient with Microsoft Office and remote collaboration tools
- Ability to work independently with minimal supervision
- Type 35+ WPM with strong attention to detail
- Reliable internet connection and quiet home workspace